Newsletter

Shipping & Returns

Delivery Times

IsotopeMusic.ca will ship to Canada only.

Canadian Shipping 
Standard Shipping
(6 - 10 business days on average)*

Package NOT insured. No Delivery Confirmation. Shipped via Canada Post. 
* Generally speaking Canada Post is usually very good for shipping within Canada. However, delivery may take up to a week to ten days, depending on location. Kindly remember that we have no control over the postal system.
 
 
 
Returns Policy

What is your return policy? (and other information)


Isotope Music 's goal is to ensure that you are completely satisfied with your CD purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, we shall do our best to resolve an issue as best as we can.  Please contact us at store@isotopemusic.com

Due to copyright laws, Music CDs, DVDs and Blu-ray discs in opened packages may only be exchanged for the same item. Isotope Music will gladly exchange or provide a refund on unopened items. However, shipping and handling (S&H) charges are non-refundable in this case. We will also gladly refund your shipping costs if you are returning an item because of an error on our part, or we have determined that the product is defective. 

All products (both defective and non-defective) sold on Isotope Music must be returned in their original purchase condition, with the original packing material, and any other item or accessory provided by the manufacturer. 

An item from my order is defective or damaged. How do I exchange it?
 
Please note that we are not responsible for orders that arrive to you damaged by the Post Office; we will never ship you a damaged item; any damaged or missing packages should be reported to your local Postmaster. However, if you receive an item other than what you ordered or an item with a manufacturing defect, simply return it to our office and we will replace it with the correct item, along with a credit slip to cover your return shipping expenses. 
 
For any problem with your order you may email: store@isotopemusic.ca
 
I'm not satisfied with this CD! Can I return it?
Unfortunately, no. Once a CD is  Make sure you know what you’re buying before purchasing. All returns for defective items will get a new copy of the same item in return.